About Us

Michelle Shank

Our Founder

As the owner and founder of Senior Navigation, Michelle Shank is driven by her personal passion to impact the lives of older adults in Louisiana through supporting and educating families, healthcare providers, and the greater community.

She draws on her extensive experience in consulting, executive management, and public speaking to assist senior living communities in providing quality and meaningful care for their residents. Focusing on her core values to educate, communicate, and provide excellent service, she offers communities assistance in establishing quality measures, developing quality improvement systems, and providing a network for guidance and support.

Michelle is dedicated to assisting families with the difficult decisions they face in the selection of care for their loved ones and the support necessary throughout continued care.  Providing guidance through the decision-making process, she strives to assist each family and to facilitate a smooth transition for all.

 

Her Experience Includes:

  • Executive management in operations at all levels of care through service at both stand alone Assisted Living and Continuing Care Retirement Community (CCRC) organizations.  Through her CCRC service, she has experience in Independent Living, Assisted Living, Nursing Care,and Memory Care operations.
  • Consultative services for the Louisiana Assisted Living Association.
  • Consultative marketing support for various industry affiliates.
  • Consultative support through the review process of the revised Assisted Living regulations.
  • Various community speaking engagements including Pennington Biomedical Research Center, St. Landry Parish Chamber of Commerce, and the Louisiana/Mississippi Palliative Care Association.

Boards of Service:

  • Louisiana Assisted Living Association (2012 – 2013)
  • Legacy Center of Louisiana (2011 – 2014)
  • Homeland Emergency Preparedness Center- Designated Regional Coordinator (2013 – 2014)

Organizations/Memberships/Industry Partnerships:

  • Louisiana Assisted Living Association (LALA)
  • Assisted Living Federation of America (ALFA)
  • Leading Age
  • LEADER
  • National Care Planning Council (Baton Rouge Chapter)
  • Serving Our Seniors (SOS)
  • Movers and Shakers of Ascension and Baton Rouge
  • Baton Rouge Aging Network (BRAN)

Degrees/Licenses/Certifications:

  • Bachelor of Science – Health Promotion
  • Licensed Nursing Home Administrator – NFA
  • CECC- Certified Elder Care Coordinator

 


Darlene Hunt Senior Navigation

Owner / Principal Consultant

As owner and principal consultant at Senior Navigation, Darlene is dedicated to ensuring quality care and services for older adults in Louisiana through guidance and education for individuals and families, healthcare providers, and the broader Louisiana community.  She brings an energetic sense of compassion and integrity to all efforts in achieving this goal.

Darlene is a proven leader and problem solver with a strong background in operations and finance.  Drawing on her experience with policy development, project management, and strategic planning, she assists senior living communities with streamlining of operations, regulatory compliance, and quality control, so they can focus on the important task of providing quality care and life enrichment for their residents.

With the goal of providing support and guidance, Darlene relies on both her professional and personal experiences when assisting individuals and families with the many decisions they face in selecting and providing care for their loved ones.

Her Experience Includes:

  • Executive management in operations and service delivery at all levels of care in a Continuing Care Retirement Community (CCRC) setting serving Independent Living, Assisted Living, Nursing Care, and Memory Care operations.
  • Policy and procedure development and implementation.
  • Capital projects improvement plan development and oversight.
  • Budget development, review, and management.
  • Vendor and group purchasing organization relations.
  • Safety and emergency program development and oversight.
  • Constituent satisfaction assessment and review.
  • Website and social media review and development.
  • Consultative administrative and business development support.

Organizations/Memberships/Industry Partnerships:

  • Louisiana Assisted Living Association (LALA)
  • Assisted Living Federation of America (ALFA)
  • LEADER
  • Leading Age
  • Baton Rouge Aging Network (BRAN)

Education

Bachelor of Science – Louisiana State University – Family Life and Environment
+21 Hours in Accounting – Louisiana State University